Wholesale and Retail Services
Eclipse Universal understands the needs of our customers, whether they be schools, clubs or companies. Our services are flexible and conformable and we strive to create a service that is personalized for each of our customers unique needs. To manage our customers demands we provide services such as:
In our wholesale service we are able to create high quality custom-made uniforms at affordable and competitive prices. We also offer:
We dedicate ourselves to providing uniforms in a manner which is fair and reasonable for the entire office, club and school community.
We can also offer our products for retail. In this industry we can be our most versatile as we take the pressure off of schools. We offer a full range of services for our customers in which we can either:
If you are a school, it is significant to note that we are currently recognized as preferred suppliers by the Western Australian Education Department and the Common User Agreement (CUA).
Our adaptability in service can take away the stress of handling school uniforms on your own.
We do like schools to pay within 30 days after an invoice has been sent, which is usually once the products/orders have arrived. If it becomes difficult for a school to pay, we can set up a payment plan to help clear the balance. We do encourage schools get in contact with us if they do start to struggle with payment.
We require that orders you would like delivered in December, be sent to us by the end of August. We also need all January orders to be in by the beginning of October. This would guarantee your order for back to school opening day. Orders placed in December run the risk of arriving in late February. To finalize, the sooner you place your orders the quicker they will be received.
Orders should be processed via email. Once all the samples are approved, we will put them onto an excel spread sheet with the prices. Then all you need to do is fill in your sizes and quantity’s and the spread sheet will calculate the price for you. Then email it back to us and we will process your order.
We have a user-friendly online ordering service which is available for parents and child related entities to purchase school uniform.
Alternatively, parents can pay in store for their uniforms if easier.
We do not lock you into any contracts, we would hope that you would continue using Eclipse but if you believe the services we are providing are not to your liking, you have the option available to move on to another company. So, it’s entirely up to us to keep you happy and provide a service and product that is pleasing to you and the school. Keep in mind if an order is placed then the P & C or school is obligated to pay for the order that has been placed.
We will do all the artwork for free. No charge. This can be on as many item designs and colour changes you may need. Also, if you need a logo created from scratch, we will do this at no charge as well.
The Minimum order quantity is 30 – 50 items per style for schools and we require a minimum of 5 per size.
If you have a large job that needs to be created then we will quote accordingly.
For items that are going to be custom made in our factory over in China delivery times will be 10 – 12 weeks by sea freight. If airfreighted delivery times will be 6 – 8 weeks. Airfreight delivery will incur an extra cost. At the beginning of the year delivery times will be roughly 14- 16 weeks from the months February and March if an order is placed within these months due to Chinese New Year.
The item must be returned within 30 days from purchasing the item to receive a credit or refund. The garment must also be inspected by an Eclipse Universal Manager and it must be deemed faulty by the appointed staff member in order to qualify for a credit or refund.